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The Tech4TH story

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The last year-and-a-half has upended the world of travel even more than it has other industries. The very nature of travel has changed – business travel has been replaced by virtual meetings and vacations by workcations. Customers are, more than ever, expecting a seamless, personalized experience throughout the journey with a spotlight on safety. Outside of pandemic-induced changes to the industry, millennials are driving demand for sustainable travel.

Intelligent traveler engagement driving customer delight
Blogs

Intelligent traveler engagement driving customer delight

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While every industry talks about customer experience, the travel industry is unique because the product that a travel company sells is an experience. For an airline, the seat is a product; for a hotel, the room is a product; yet the true product that a traveler buys is the experience – experience of a flight, experience of a stay and so on.

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