maximize revenue, empower
workforce, optimize operations
and drive sustainability.
Intelligent Engagement
Insightful engagement
AI-driven hyper-personalized customer engagement across multiple touchpoints.
The nature of travel is changing at a rapid pace, especially post pandemic. What remains constant is the need for providing seamless traveler and guest experiences. Companies are relying on integrated digital experiences during every phase of the journey.
We help reimagine how to attract and retain customers, provide delightful experiences, and fortify their loyalty. We believe all aspects of the travelers’ journey must be connected intelligently for a superior experience, while optimizing costs.
Three steps to achieving insightful engagement
- Establish a robust customer data platform and use data science to derive insights
- Create intelligent customer engagement platforms across various touchpoints along the traveler journey
- Build a robust API mechanism to deliver actionable intelligence to all customer engagement platforms
Sustainable travel
Enabling responsible travel choices.
For many travelers, not just millennials, sustainability is fast becoming a key factor in decision-making. Travelers seek options that allow them to see the world with a minimal impact on the environment.
Companies need to leverage the right ecosystem of providers that offer carbon credits and offsets consumption. They have to leverage technologies such as analytics to gain insights and AI and ML to optimize carbon footprint and move towards carbon neutrality and beyond.
Four steps to enabling sustainable travel
- Establish a mechanism to measure carbon footprint across the enterprise and traveler journey
- Use alternatives such as a carbon-neutral cloud platform that help achieve net-zero carbon footprint for technology operations
- Establish and drive best practices for partners in the supply chain to be sustainable
- Create an ecosystem to enable traveler participation in offsetting carbon consumption from their travel
Sustainable travel
Enabling responsible travel choices.
For many travelers, not just millennials, sustainability is fast becoming a key factor in decision-making. Travelers seek options that allow them to see the world with a minimal impact on the environment.
Companies need to leverage the right ecosystem of providers that offer carbon credits and offsets consumption. They have to leverage technologies such as analytics to gain insights and AI and ML to optimize carbon footprint and move towards carbon neutrality and beyond.
Four steps to enabling sustainable travel
- Establish a mechanism to measure carbon footprint across the enterprise and traveler journey
- Use alternatives such as a carbon-neutral cloud platform that help achieve net-zero carbon footprint for technology operations
- Establish and drive best practices for partners in the supply chain to be sustainable
- Create an ecosystem to enable traveler participation in offsetting carbon consumption from their travel
Workforce excellence
Employee focused productivity enhancement with digital technologies.
With millennials increasingly taking over the workforce, use of latest digital technologies for enhancing collaboration, improving productivity and employee engagement is imperative. Increasingly, employees resonate better with a goal larger than profits—environment, local communities, customers, etc.
We enable workforce excellence through a digital transformation journey, which looks to improve a company’s learning & development, communications & engagement, and performance & recognition.
Four steps to achieving workforce excellence
- Establish digital tools that promote collaboration and enhance productivity
- Use mobile technologies and data to implement a personalized user experience across all applicable employee workflows
- Focus on people and process to manage change
- Accelerate operational excellence through continuous improvement initiatives
Travel retailization
Connect with travelers and guests on-the-go with irresistible offers.
It’s no longer just about selling seats. Travel and hospitality companies have to look at a broader horizon to provide richer CX and also increase revenue by finding opportunities to sell beyond their core business. This ‘Retailization of travel’ is a fundamental transformation and it is here to stay.
Effective use of mobile-centric strategies and wearables allows companies to connect with travelers and guests on-the-go and offer them a shopping experience like never before. It’s a win-win for both travelers and travel companies.
Four steps to becoming an expert travel retailer
- Create a catalog of ancillary products with the highest profitability
- Use sensors, wearables, and location based technologies to establish a connected ecosystem across the traveler journey
- Implement decision engines to deliver real-time product recommendations across the journey
- Integrate recommendation engines into all traveler touchpoints
Travel retailization
Connect with travelers and guests on-the-go with irresistible offers.
It’s no longer just about selling seats. Travel and hospitality companies have to look at a broader horizon to provide richer CX and also increase revenue by finding opportunities to sell beyond their core business. This ‘Retailization of travel’ is a fundamental transformation and it is here to stay.
Effective use of mobile-centric strategies and wearables allows companies to connect with travelers and guests on-the-go and offer them a shopping experience like never before. It’s a win-win for both travelers and travel companies.
Four steps to becoming an expert travel retailer
- Create a catalog of ancillary products with the highest profitability
- Use sensors, wearables and location based technologies to establish a connected ecosystem across the traveler journey
- Implement decision engines to deliver real-time product recommendations across the journey
- Integrate recommendation engines into all traveler touchpoints
Intelligent operations
Intelligent automation in operations to drive service recovery and lower operational cost.
For companies operating in air transport and hospitality, the expectation is that operations are optimized to support the customer experience, while keeping operational costs low. Operational impact can quickly result in a degraded customer experience and speed of recovery from such impact is a critical differentiator.
We drive operational transformation with AI, intelligent automation and use of IoT solutions to achieve end-to-end connectivity of assets and to aid service recovery.
Three steps to achieving operational excellence
- Build a connected ecosystem using IoT to enable data gathering
- Use artificial intelligence and machine learning to predict potential service failures before they occur
- Automate triggers and responses that enable speedy service recovery
Project to product
Enabling organizations transform to a product-centric operating model.
To achieve true agility, enterprises need to move beyond DevOps and extend the principles to the entire value stream. This necessitates a fundamental shift in the way technology is delivered – moving from a project-based model to a product-centric model. This requires close collaboration between business and technology teams.
Four steps to move to a product-centric operating model
- Identify relevant product streams
- Create persistent business + technology agile teams
- Establish a consistent mechanism for metrics and reporting by aligning organizational functions
- Create and sustain a supporting culture
Project-to-product transformation
Enabling organizations transform to a product-centric operating model.
To achieve true agility, enterprises need to move beyond DevOps and extend the principles to the entire value stream. This necessitates a fundamental shift in the way technology is delivered – moving from a project-based model to a product-centric model. This requires close collaboration between business and technology teams.
Four steps to move to a product-centric operating model
- Identify relevant product streams
- Create persistent business + technology agile teams
- Establish a consistent mechanism for metrics and reporting by aligning organizational functions
- Create and sustain a supporting culture